Most Asked

  • Order

  • Return

  • Shipping

  • Payment

You Might Wanna Read

  • Sustainability

  • Sizing

  • Product Care

  • Get in Touch

 

Orders

Do I need to open an SoE account to place an order?

You can shop without opening an SoE account. However, having an account will make it easier for you to track your orders, enables easier checkout and keeps you informed on new launches and other offers.

Where are the orders shipped from?

All our orders are shipped from Hyderabad, India.

How do I check the status of my order?

You will receive a confirmation email on the email address provided as soon as the order is placed. If the payment has been deducted and you have not received the order confirmation email, please check your spam and promotions folders. Alternatively, if you have an SoE account, you can login and view all your past orders. If you are still unable to view the order details, please reach out to us at hello@shadesofearth.co.

What if I like something that is out of stock now?

Restocking of products is highly dependent on customer demand and material availability. If we’ve received enough demand and the material is available to reorder, we do bring it back. Please let us know your interest by writing to us at hello@shadesofearth.co so we can let you know as soon as the item is back in stock.

The size I am looking for in a specific style is out of stock on the website. When will it be back?

Since the majority of our products are manufactured in-house, there is a high likelihood that we can provide your preferred size if the material is in stock. To inquire about availability, please reach out to us at hello@shadesofearth.co.

There is an error that doesn't let me check out. What should I do?

We would like to apologise for the inconvenience. This could happen due to technical reasons and we would recommend that you try again. If the issue persists, please reach out to us at hello@shadesofearth.co, and we'll be happy to assist you.

How can I cancel or modify my order?

Order once placed cannot be cancelled. However, you can email us at hello@shadesofearth.co within 12 hrs of placing the order in case of any exceptions or modifications in the order and we would be glad to help you out.

Can I modify the shipping address of my order after it has been placed?

You can change the shipping address as long as the shipment is not dispatched. Please contact us at hello@shadesofearth.co for any such request.

How can I track my order?

You will receive an email notification once the shipment has left our studio along with the tracking details. All orders are dispatched within 7-10 business days of receiving the order. In case of any delays, our customer care team will reach out to you with an update.

Can I place an international order? Do you charge duties and import taxes?

Yes, we ship worldwide. We do not include duties and import charges as most countries charge duties on imported items depending on the product value at the time of port entry. The import duty if applicable would be payable at the time of delivery.

 

Returns

What is your return and exchange policy?

We are here to help and promise to make it as easy and simple for you as possible.

  • We accept returns and exchanges of unused products within 7 days of the order delivery
  • Unfortunately, we are unable to provide refunds due to the significant amount of effort and resources invested in the design, production, and operations of each and every product. However, we issue refunds for fulfilment errors, which include incorrect shipments or missing items. If eligible, the refund will be processed through the original payment method and should be completed within 7 - 10 business days of the request being initiated
  • We offer size exchanges and store credits (in case of returns), which will be valid for 1 year from the date of issue
  • We provide size exchanges exclusively for the same product and style that you originally purchased. If the size or colour you require is unavailable, we will issue you store credits for the amount spent
  • Only one exchange will be offered for a particular order, shipping costs will have to be borne by you for any subsequent exchange requests
  • Items on sale/ discount will not be eligible for an exchange/return
  • International shipments are not eligible for returns or exchange
  • Custom made products are not eligible for returns or exchange

What is the return process?

  • To start the return process, please visit our website's returns page and provide your order number (found in the order confirmation email) and email id. You can choose to request for store credits or an exchange, depending on availability. Please refer to the exchange guidelines above
  • Once we receive your return or exchange request, please allow up to 3 business days for us to process it. The pick-up and return to our studio may take up to 10 additional business days
  • We will process a reverse pick up and return/ exchange costs are on us for the first time
  • We request you to return the unused products in their original condition i.e. unwashed, undamaged, with tags attached
  • Once the product reaches our studio, a quality check will be done, post which we will issue the store credit or ship the exchange order within 7 business days
  • To find out the status of your return or exchange request, email us at hello@shadesofearth.co
 

Shipping

Do I have to pay for shipping?

We offer free shipping pan India. The cost of international shipping is based on the weight of the shipment and the delivery pin code. During the checkout process, you can view the shipping cost in real-time before placing your order

Do you ship to my location?

We ship worldwide. For domestic orders, we use Bluedart, Delhivery and DTDC. For international orders we use DHL or other carriers based on serviceability. If you are unsure about shipping service at your location, we are happy to be of service at hello@shadesofearth.co

How do I know you’ve shipped my order?

You will receive an email notification once the shipment has left our studio along with the tracking details

How soon will you dispatch my order?

We don’t carry excess inventory and make on demand. We usually dispatch orders within 5 working days but could sometimes take 7 working days from the date of receiving an order. Rest assured that we are committed to delivering your order as soon as possible. If there are any unexpected delays, our customer service team will notify you.

How soon will my order reach me?

If your location is serviced by a reputable courier, you can expect to receive your order within 7 business days of shipping for domestic orders. For metros in India it could take 3-5 business days. International orders typically reach within 14 days after they are shipped.

How much will I pay on customs and duties on international orders?

We are unable to provide how much duties and import charges would be as most countries charge depending on the product value at the time of port entry. The import duty if applicable would be payable at the time of delivery.

Can I ship to multiple locations at the same time?

Can I ship to multiple locations at the same time?

 

Payments

What are the modes of shopping and payment you use?

For domestic orders, we accept credit cards - Mastercard, Visa, and American Express, Net Banking - All major banks, Debit Card - All major banks, Wallet, Store Credits and COD. For international orders, we accept credit cards - Mastercard, Visa and American Express

Do you offer COD (Cash on Delivery)?

Yes, we offer Cash On Delivery for domestic orders. COD payment can be done on orders upto INR 5000. For orders above INR 5000, only prepaid options are available. In addition, COD option is available only for standard sizes and not for custom orders

How can I use store credits?

You can enter your store credit number in the ‘Gift card or discount code’ field on the payment page to redeem it

 

Sustainability

What do you mean by sustainable fashion?

At SoE, sustainability is balancing People, Planet and Product. Our aim is to create fashion that is functional, fashionable, and affordable while prioritizing the well-being of People and the Planet and maintaining a sustainable business model ourselves. We recognize that every decision we make involves trade-offs and there is no easy and straightforward path to sustainability. However, we practise the following within each of the individual pillars

Planet

Source materials responsibly, taking into consideration factors such as supplier due diligence, certifications, and locations

  • Organic cotton instead of conventional cotton
  • GOTS/OEKO-TEX Certified facilities across the supply chain
  • Viscose sourced from certified sustainable forests
  • Zero fabric blends
  • Trims & Accessories - GRS certified recycled polyester for elastics, OEKO-TEX certified corozo buttons etc.
  • Biodegradable and reusable product packaging

Reduce waste in our production by

Keeping production inhouse and eliminating stock pile-up

Upcycling scrap

  • Offset our remaining carbon footprint through certified carbon offsetting projects

People

  • Continue to keep our production in-house or partner with a fair trade manufacturer (more importantly ones open to lower MoQs) in future. We pay fair wages (cut and sew accounts for ~25% of our product prices) that are well above industry standards
  • Invest in our local communities through our partnership with RangDe on initiatives that align with our values

Product

  • Create fashion that is comparable in design and aesthetics to fast fashion, but is also clean, ethical, and affordable. We make it easy for our customers to choose sustainable options without having to compromise
  • Provide complete traceability on our materials, suppliers (although at times we are limited by the mutilayeredness of the textile supply chain and our partners' need to maintain their trade secrets)

Have we achieved it all? By no means! We understand that our path to become a truly sustainable brand is a continuous journey that we have just begun and we are determined to stop at nothing to get there!

If we want to be truly sustainable, are we not better off not buying at all?

While reducing consumption is one way to reduce our environmental impact, it may not be a practical solution for everyone. Instead, we advocate for a shift towards sustainable fashion that considers the environmental and social impacts of production. This means driving away fast fashion out of fashion and opting for brands that prioritise ethical and sustainable practices.

What is a carbon footprint and how do you calculate it?

We recognize that the fashion industry has a significant impact on the environment, and one way we measure this impact is through carbon footprint. This includes the carbon emissions generated across various stages of the product's lifecycle, from sourcing raw materials to manufacturing to transportation to end-of-life disposal. To calculate our carbon footprint, we use a third-party free tool that takes into account the materials we use, product weight, manufacturing locations, and transportation methods. While the tool provides a good estimate of our carbon footprint (about 80%-85% accurate), we round up to account for any gaps in the calculation. Alternatively, we could conduct a life cycle analysis for a more accurate estimate of our impact, but this would be prohibitively expensive for a young brand like ours and we are better off spending that on offsets and other impact initiatives.

What is carbon offsetting and how do you choose projects for offsetting?

Carbon offsetting refers to investing in environmental projects in order to balance out carbon footprint. At SoE, in partnership with Greenspark, we invest in global UN certified projects such as renewable energy, energy efficiency, and reforestation to offset our carbon footprint.

We choose projects that are

  • Verified under the UN Framework Convention on Climate Change
  • Designed to reduce future emissions
  • Located locally or in developing countries
  • Designed to provide social benefits and employment opportunities for local communities attached to the initiatives, such as plastic waste collection, clean energy cooking stoves etc.

Is carbon offsetting the ultimate nirvana?

Definitely not, carbon offsetting is one of the tools available to reduce carbon emissions. It should be seen as a complementary measure rather than a solution in itself. The controversy around carbon offsetting is if a business uses offsetting as a way to avoid changing their environmentally unfriendly ways i.e. polluting in one place and offsetting in another. Our approach to offsetting is to reduce carbon emissions as much as we can and offset the rest (after all, the less we emit, the less it will cost us to go carbon neutral).

What is Earth Positive?

While there are many definitions of what Earth Positive is, simply put it means giving back to the earth more than we take, such that there is a net positive impact on the environment. In addition to offsetting our carbon footprint, we invest in tree planting, plastic waste rescue from the oceans and also invest in local communities, making our contribution earth positive.

Why do you use materials imported from other countries?

While we would love to use only locally grown materials, the reality is that different climates and growing conditions can affect the quality and availability of certain fibres, whether it is Lyocel or Viscose from responsibly managed forests in Canada or Sweden, Hemp from China or Linen from Europe. While the raw material has origins from outside India, weaving, dyeing and manufacturing still happen locally. Though we would love to limit our sourcing to only locally grown materials, we also need to meet the demands of today's consumers. Importantly, we are better off sourcing sustainable materials from outside than using materials made using non-sustainable materials such as conventional cotton or synthetics. When it comes to sustainability, we live in a very connected world!

How does your partnership with Rang De work?

We partner with RangDe by investing in sustainable livelihoods and aim to create a positive impact that lasts beyond the initial investment, ultimately contributing to a more equitable and sustainable future. With every purchase, we allocate a portion of the proceeds to social investment and keep the investment in circulation.

How do you choose what projects to fund?

We choose projects that align with our values such as organic farming, weaving and artisanal communities, rural entrepreneurship etc.

Do you earn interest from your investments on Rang De?

No, we do not earn interest from our social investments and neither do we withdraw the repayment proceeds. Nominal interest is charged to establish a sense of responsibility and accountability for those receiving the investment. The initial investments along with the interest is reinvested in other causes creating a self-sustaining cycle of impact and reaching more beneficiaries over time.

Who pays for all these investments?

There is no additional cost for the carbon offset or tree planting initiatives or social investments we undertake. It comes straight from our profits (er from our margins)!

 

Sizing

What are the sizes you generally offer?

Our mission is to mainstream sustainable fashion. To achieve this, we believe that cleaner fashion should be accessible to everyone, and therefore, inclusivity is fundamental to us. Given the higher demand in standard sizes, we keep safety stock from XS to XL generally. However, since we make on demand, we encourage you to use our custom order option under sizing to get it made just for you.

Do you customise clothes? If yes, is it charged extra?

We offer customization options for a perfect fit and would be delighted to tailor a product to your specific measurements for free. Please note that we do not provide any other non-size related alterations.

Which size should I choose?

We suggest referring to our size chart to determine the appropriate size for your purchase. Alternatively, you could use our custom order feature, to get the product stitched per your measurements. If you’re unsure, we request you to write to us at hello@shadesofearth.co and we will get back to you at the earliest.

 

Product Care

What materials do you use?

Every material sourcing decision makes a difference to our Planet and its ecosystems. That’s why we are extremely careful in sourcing fabrics with minimal impact. We choose textiles that either come from

  • Farms for natural materials such as organic cotton, hemp, linen,
  • Responsibly managed forests for viscose, tencel and other semi synthetics
  • Recycled synthetic materials such as recycled polyester and other synthetics

We conduct due diligence on the fabric and its source and look for certified partners in the respective areas. Please refer to the materials section on the sustainability page

Will the items look the same as the pictures on the website?

We put in a lot of effort to ensure that the images accurately reflect the product in real life. However, please keep in mind that the display settings of the device you are using may affect what you see. Nonetheless, we can guarantee that any differences between the imagery and the actual product are minimal.

Will the garment shrink post wash?

We test all our fabrics for shrinkage and colour bleed prior to production. Please expect minor shrinking with cotton and do follow fabric care instructions listed in Product care section.

How do I care for the garments I purchased?

In general, we recommend either hand washing or gentle machine wash with cold water, using a mild detergent, clothesline drying in shade or tumble drying, and ironing inside out. Always remember to wash light coloured clothes separately. Please refer to the instructions on the product page for specific instructions.